Hospitality and Business Skills
- Increases sales and profitability by driving engagement of all levels of staff
- Sets high standards of performance to deliver world-class service
- Develops unique guest experiences to earn and maintain brand loyalty
Particular talents in:
- Food and Beverage
- Wine Education - Certified Wine Educator
- Lodging Operations
- Sales and Marketing
- Leadership Development and Coaching
- Property and new business openings
- Technology
- Guest service training
- Excellent ability to attract, recruit, mentor and develop top talent
- Tirelessly drives continuous improvement to all processes and programs
- Diplomatic and charismatic ambassador with ability to develop and serve discerning clientele
Additional Skills:
- Six Sigma Yellow Belt
- Certified to deliver Emotional Intelligence classes and interpret Six Seconds EQ tests
- Fluent in French, conversant with German and basic Italian
Professional Diploma in Hospitality Management from The Institute of Hospitality (formerly HCIMA) at Westminster College, London
Download my resume below:
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